Read through our Booking Terms and Conditions below and get acquainted with vital information including payment schedules, our cancellation policy and the complaints procedure you must adhere to. If you have any queries or concerns, get in touch with your travel consultant.
- Booking Terms and Conditions
Your Booking Contract and ATOL Protection
Your contract for all holidays is with Red Dot Tours Ltd, Orchard House, Folly Lane, Bramham LS23 6RZ, West Yorks, UK, also trading as SriLankaInStyle. (Company no: 4007363). All UK air holidays and flights offered by Red Dot Tours Ltd and SriLankaInStyle are ATOL protected by the Civil Aviation Authority. ATOL no 5517. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will refund any money you have paid to us. More details of the benefits of ATOL protection can be found at http://www.atol.org.uk and at the end of these Booking Conditions in the section FINANCIAL PROTECTION.
Acceptance of Booking Conditions
Applicable Booking Terms and Conditions for your booking are those that were in force on the date shown on your Travel Voucher. Booking Terms and Conditions may be subject to change without warning at our own discretion. The latest Booking Terms and Conditions are displayed on our websites. These booking conditions are devised for the protection of all parties. Our holidays trade under UK and EU laws. "We" or "the company" in these booking conditions refers to the company responsible for your booking contract (see above). Any use of the RedDotTours.com or SriLankaInStyle.com websites, or any written communication with us, for the purposes of travel arrangements, confirms that you are aged 18 or over.
Confirming Your Booking:
In the case of all bookings, you will be issued with a pro forma invoice. The pro forma invoice value includes our charges and the reimbursable costs incurred on your behalf. Your booking will be confirmed by the issue of a Travel Voucher. Payment of deposit confirms that you have read and accept our booking conditions. If you fail to meet the payment deadlines stated on the Travel Voucher, we reserve the right to cancel your booking and will inform you of this. Bookings should be paid either by: (i) On-line credit/debit card payment. (ii) UK cheque, payable to Red Dot Tours Ltd, and sent to: Red Dot Tours, Orchard House, Folly Lane, Bramham, LS23 6RZ, West Yorkshire, UK. This includes SriLankaInStyle bookings. (iii) Bank transfer: full details in our FAQs.
- Upon receipt of Travel Voucher: 30 per cent of cost.
- Not less than 30 days before departure: 100 per cent of cost.
- Payments are required within seven days, except where circumstances dictate that we request otherwise.
- Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated.
- Our prices include all applicable taxes.
- A convenience fee of 2% is applicable for payments made by credit cards and debit cards.
- Customers must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring further change to cover bank charges.
- There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
- Late payments, at our discretion, have an administrative charge of $10 and risk cancellation.
Cancellation by Us:
We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
Cancellation by You:
In event of cancellation, in whole or part, we voluntarily return all recoverable costs, above and beyond the limits laid down in our Booking Conditions.
In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 8 per cent of total booking cost when calculating recoverable costs.
We do not normally refund for early checkouts or no-shows.
Any individual wishing to cancel a booking must immediately notify their sales consultant by email, quoting their reference number. The cancellation is timed from 0900 on the next working day to enable us to contact Suppliers. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
Total cancellation charges on your booking will not exceed these maximum levels:
After payment of deposit: Up to 100 per cent of deposit.
Less than six weeks before departure: Up to 60 per cent of booking cost.
Less than 30 days before departure: Up to 100 per cent of booking cost.
You should check whether your travel insurance policy covers you for refunds.
NOTE: We offer additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.
Terrorism and Personal Safety:
Your personal safety is our prime concern. If the UK Foreign Office (or in the case of non-UK travellers the appropriate government body) officially advises -- after your booking has been made -- against travel to any country or region stated on your itinerary we will guarantee the following refunds in the event of a cancellation by you. This clause overrides other cancellation clauses:
Six weeks or more before travel: 100 cent of holiday cost.
Less than 30 days before departure: Minimum 90 per cent of holiday cost.
During your holiday: All recoverable costs.
Itinerary Changes Made by Us:
We are committed to high levels of professionalism to protect your booking as it is shown on your Travel Voucher. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be discussed with you. If exceptional circumstances (eg overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
Itinerary Changes Requested by You:
We aim to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.
Information Provided by You:
All information you provide should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use personal information in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Information Provided by Us:
We will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with fair-mindedness and British and Sri Lankan law.
We expect reasonable behaviour at all times. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger to yourself or others, damage or persistent offence (including racism), you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for wilful damage.
Customer Care and Complaints Procedure:
We are fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager) and our customer care department. If matters are not satisfactorily resolved, you must notify us within 24 hours, by e-mail, in a further effort to rectify the situation amicably. We provide you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Flight Times and Other Essentials:
Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.
We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.
Every holidaymaker must possess valid travel insurance, and details of the policy must be stated before travel – unless we give specific written exemption. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We reserve the right to refuse travel for all those inadequately insured.
All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended inoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.
Nature of Overseas Travel:
Delays, moments of discomfort and risk can naturally occur in all travel in the tropics; insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarise themselves with up-to-date information from independent and reliable sources.
Negligence and Breach of Contract:
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS.
Personal Loss, Injury and Illness (Unconnected with Arrangements Made by Us):
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of (i) flight levies or (ii) changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Support on your itinerary is provided in the first instance by your chauffeur-guide if - as recommended - you have booked transport with us. All those who provide transport services on behalf of Red Dot Tours are registered with us. Further support is available from our dedicated customer care staff in Colombo, or in Delhi in the case of India tours. We do not provide holiday reps.
We never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by the company, even in the case where the product may have been discussed between a client and an employee, chauffeur or representative of the company. Determining the value of a product is entirely the client’s responsibility. We have no duty to intervene in such circumstances.
Security Deposit (Villa Bookings Only):
A security deposit may be required by some villas upon arrival and paid directly to the villa supplier. The deposit will be used as security for any damages and/or additional charges incurred during your stay, as determined by the agent after reasonable advice. This amount, subject to any deductions, will be returned following your date of departure. We would advise you of this.
Cricket Tours (Playing And Watching):
- Groups on a playing tour must designate a tour leader. The tour leader shall organise the collection of payments in line with booking conditions, provide a flights list and rooming list, and consult on itinerary changes. We quote a total cost for the tour based on details provided.
- Travel insurance on a playing tour must cover the playing of cricket matches.
- Late withdrawals put playing cricket tours at risk of cancellation. Tour groups are advised to take safeguards, - such as privately-arranged deposits. We accept no responsibility for monies lodged with tour group leaders for these purposes. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. In the event of individual cancellations, a refund will be provided based on Booking Conditions.
- On playing tours arranged by us, all reasonable efforts will be made at all stages of planning to ensure that designated matches run smoothly, that conditions are acceptable and that opponents are of a satisfactory and comparable standard. In the event of a side cancelling a fixture, at whatever stage, all efforts will be made to provide a suitable replacement. But we cannot be held responsible for the postponement of matches due to inclement weather, or the failure of opponents to raise a side. Groundsmanship is an unpredictable art and the character of pitches cannot be predicted with certainty. Cricket is an unpredictable game, and a well-balanced contest cannot be guaranteed.
- In the case of spectator tours, all arrangements of matches are outside our control and we cannot be held responsible for changes in itineraries, including cancellations. However, we will seek to be responsive to all such instances, in line with our commitment on Recoverable Costs (see Cancellation By Us above). Cricket tours generally run during months of lightest rainfall, although it is an unavoidable fact of cricket that rain-affected matches are possible at any time of year.
Financial Protection (UK Flight Holidays Only)
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
(b) The Web-site permits Users to view the products and services offered by the Company, to make Communication with the Company and enter into binding contracts with the Company or a principal of the Company.
(c) The Company recognizes that the Website is not the only medium of Communication and that any transaction may be completed by any legally accepted method(s) based on Communication(s) via the Web-site.
(d) The Company further recognizes that Personal Information can be received by the Company in the course of any Communication, the making and performance of any contract.
Unless otherwise stated or intended, the following terms as used in this document shall have the meanings and interpretations assigned to it
“Affiliate” means any holding company, subsidiary or other company with common shareholding or control as of the Company, which include and is not limited to Pepper Life (Private) Limited and Yaana Travels (Private) Limited;
“Company” means Red Dot Tours Lanka (Private) Limited, a limited liability company incorporated in Sri Lanka;
“Communication” means statement, declaration, demand, notice or request between the Company and any individual, who may be User and/or the originator of any Personal Information.
“Device” means any computer, tablet, mobile phone or other equipment used to access, view and carry out transactions on the Website by means of human interaction.
“Personal Information” means any information such as name, gender, address, email address, telephone number, date of birth capable of directly identifying any living individual;
“Related Brands” means Red Dot Tours, YAANA, Pepper Life, Red Dot Sports, InStyle Incentives and The Fabulous Getaway;
“Sensitive information” relating to any individual means any information relating to any medical condition, pregnancy, allergies, disabilities or any special needs, racial / ethnic origin, sexual orientation, political or religious belief;
“User” means any individual viewing, browsing, making any Communication or transaction on the Website;
“Web-site” or “Website” refers to the SriLankaInStyle website and all pages therein under the srilankainstyle.com domain.
The Web-site (including the domain) is owned by the Company and is directly operated as a marketing tool in its business of being a travel agent. The Web-site is used for the purpose of promoting and developing and business of the Company (and its Affiliates as appropriate) and to enable some Communication and interaction with the Company.
The following tools will be used on the Web-site for purposes set-out
(a) Cookies are deployed on Web-site the purpose of identifying each User and enabling an improved user experience; and
(b) Certain Google Analytics Advertising Features are used for the purpose for collecting user behaviour on the website; and
(c) User is permitted to Communicate with the Company for travel related inquiry or booking
Consent of users
The access and browsing of the Website, any Communication with the Company (including those from the Website) with the Company relating travel, bookings, ticketing or inquiries therefore are acts voluntarily carried out by the User, (which may involve the transfer of Personal Information to the Company) and is entirely at the discretion of the User.
The access and use of the Website by the User is subject to the following terms and conditions –
(a) Consent to Cookies – By the access, browse or visit of the Website, User agrees to the storing and running cookies on Devices of the User (including cookies from Google Analytics Advertising Features) subject however to the option of the User to disable any Cookie(a), as described herein;
(b) Submission of Personal Information – By making any inquiry, Communication or booking or completion of any booking on basis of a Communication via the website the User agrees to the submission of Personal Information to the Company and to its uses and utilization;
(c) Intellectual Property – all content hosted on the Website are owned by the Company (unless otherwise acknowledged) and subject to copyright laws;
(d) Consent – by accessing the Website and/or upon making any inquiry, Communication the User is considered to have accepted the terms and conditions relating to the use of the Website.
Collection of personal information
Personal Information (Including any sensitive information of any individual) may be collected in the following manner, inter alia –
(a) Filling out of any form, contact page or submission of any inquiry, request for booking, payment information within the payment centre or any Communication made on or through the Website;
(b) Disclosures made, where the required booking or travel arrangements are dependent on availability of sensitive information of any individual;
(c) The entering of any competition, promotion or completion of any survey or questionnaire hosted on the Website or completion of any questionnaire or feedback form relating to the services of the Company or any
(d) Lodging of any problem relating to the Website or lodging any compliant relating to the services of the Company;
(e) Responding to a request for contact details specifically requested by the Company for marketing use for the transmission of promotional emails, webcasts or newsletters all of which will carry of option to terminate the receipt of the same.
(f) Names, contact information and any sensitive information for the completion and performance of any booking / travel arrangements by the Company (or service providers) including the receipt of any alerts to any Device by means of an app, “sms” or email;
(g) Any email address, IP address, phone numbers, postal addressed plus the recoding of any phone conversations of any person depending medium of contact relied upon by the User to contact the Company and at which a response is to be provided by the Company;
Use of personal information
The Company collects Personal Information for the primary purpose of providing travel services (including undertaking, securing and completing any booking) to its clients and customers. In doing so, the Company shall use all or such parts of Personal Information in the following manner –
(a) To respond to any inquires received by the Company (including the gathering of information from service providers to formulate any response and where any customized or personalized arrangements are required);
(b) In the performance of any obligations under any booking to be carried by the Company and/or with any service provider including the sending of any notifications, reminders, alerts and prompts;
(c) To enable the User to engage in any interactive features on the Website or any other software application or app to be placed on a Device of the User before, during and after any travel or travel related service by the Company or service provider, at the option of the User;
(d) To respond to and resolve any complaints from clients, customers including escalation of the complaint to service providers for resolutions, rectification and improvements to service standards;
(e) To inform User of the services of the Company and or its Affiliates and Related Brands, changes to the services, promotions and new destinations / products;
(f) To assist and aid with development and improvement of the services provided by the Company, formulate products and review and set service standards of the Company and Related Brands;
(g) To assist and aid with development and presentation of content on the Website including changes thereto arising from the User preferences and choice of Devices utilized;
(h) and for the purpose of improvement of the quality of services and products offered by the Company and Related Brands;
(i) To carry out any research, marketing activities and customer profiling;
(j) For preventing and detecting fraudulent or criminal activity and assist in any state investigation of any fraud or criminal activity (including and not limited to money laundering, human trafficking, child abuse);
(k) To process payments and for recovery of debts including financial evaluation for purpose of credit;
Confidentiality of personal information
All Personal Information (and sensitive information) will be held and stored by the Company subject to following
(a) No disclosure will be made any third party for any reason other than for such disclosures that are necessary for the performance of any confirmed bookings to service providers, principals of the Company, employees and agents or resolution of any complaints by a customer or client;
(b) All information will be stored on secure server with reasonable measures of security to protect against unauthorized access, with access database / server being restricted only permitted employees, agents of the Company and other persons under the control of the Company, who need to use the Personal Information in the manner stated in this Policy.
Service providers will mean and include those persons undertaking to perform / provide services relating to the travel arrangements such as hotels, carriers (air and land transport), ground handling agents, shops, restaurants, historical sites, amusement parks, places of interest, recreational facilities and other similar services providers.
Third party activity and use of personal information
(a) Use of Personal Information by the Company is solely for the business of the Company to exclusion of all third party activity subject to the following –
i. Affiliates of the Company
To Affiliates of the Company, who may use Personal information for provision of supplementary services to the booking made or to be made and to enable provision of cross-products and enhanced travel services under Related Brands of the Affiliates (or of the Company) subject to the same standard of confidentiality and security of any Personal Information; and
ii. Advisors and Consultants
To travel professionals, consultants and other business advisors who may be retained by the Company from time to time service development, marketing and development activities (all of whom will be subject to confidentiality agreement relating to the use of Personal Information of clients and customers).
iii. Statutory Disclosures
Where the Company is be called upon provide or release any part of Personal Information under an order of a Court or directive by any person or authority acting under the power of a statutory instrument (or at its own discretion) to provide to statutory authorities such as customs department, immigration and emigration department, airport and aviation authorities.
(b) The cookies and links hosted on the Website are subject to the following with regard to third party activity –
i. Third Party Websites Accessed by Users
The Cookies used on the Website cannot track any browsing activity of the User on any other websites.
ii. Links to Third Party Websites
Cookies are not used for the purpose of extracting Personal Information of the User without specific consent or authority of the User.
Use and effect of cookies
Primarily cookies are used to identify and set apart each User from the others. Cookies deployed on the Website are designed to enable the User to browse and use features of the website and to enhance User’s experience on the Website.
Cookies used on the website help and assist to identify the User’s behaviour on the Website with regard to
(a) Specific parts of the website visited or used by the Visitor;
(b) information to measure effectiveness of any content or advertisements of the Company and effectives of Website (and its content including advertisements) in relation to a web search by the User;
(c) information relating user behaviours and preferences on the website in order to improve the functionality of the Website.
Google analytic advertising features
The use of Google Analytics on the Web-site is for the purpose of obtaining information on user preferences and customer profiling, to be used for product development and marketing activities of the Company. There is no requirement for identification of the User.
(a) Use of Google Advertising Products and Cookies
Google advertising cookies and identifiers are used in the following manner.
i. Google’s Analytic Advertising Features used on the website are ‘Remarketing with Analytics’, ‘Demographics and Interests Reporting’ and ‘Segments’, all of which are products provided by Google under contract.
ii. These products, as in other cookies, operating by storing and accessing cookies on the Devices of the User to collect data.
iii. These do not collect any Personal Information nor any information capable of identifying a User. Google reports derived from these products, are always aggregated data and never the data of a particular User.
(b) Cookies used by these Google Advertising Products may be disabled by the User on each Device, which has no effect on the access and use of the website.
The User can choose to accept or decline cookies from her/his Device. Most web browsers automatically accept cookies, but User is permitted to modify the browser settings on her/his Device so as to decline cookies.
Please review the following settings of your device:
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari web and iOS.
- For other browsers, check with your provider to find out how to disable cookies.
Categorization of cookies
While it is not possible list each of the Cookies used by the Website, this following paragraphs categorises Cookies broadly based on the purpose and function, information collected and its use and effect of disabling Cookies.
(a) Category 1 — Strictly Necessary Cookies
These cookies are essential to enable the Visitor to browse around the websites and use its features.
Effect of Disabling the Cookies: Functionalities such as the Quick Finder menus, Itinerary calculator and Contact Us forms will not work.
(b) Category 2 — Performance Cookies
The aim of these cookies are allow User to navigate between pages efficiently, storing preferences, and improving experience of a website.. They make interaction between User Websites faster and easier. Performance cookies DO NOT collect any information that could identify User (or Personal information of the User) but prevent the User from for example using a log-in code every time User moves from one page to another
Effect of Disabling the Cookies: The User will be required to authenticate himself through-out the entire session, and at each step will be recognized as a new user.
(c) Category 3 — Functionality Cookies
The Website does not use any functional cookies.
Once any Communication is received by the Company all reasonable measures as practically possible will be adopted for the security of Personal Information at the minimum standard set-out in this Policy.
Any Communication or transaction shall not be denied legal validity or enforceability purely on the grounds of such Communication or transaction being in electronic form alone and shall deemed to be legal valid in accordance with the provisions of the Electronic Transactions Act, No 19 of 2006 of Sri Lanka.
The Company is outside the European Economic Area and is therefore not subject to any laws relating to data protection and privacy as implemented in the EEA though some Affiliates, service providers and principals may be domiciled or operate in jurisdictions within the EEA.
The Company carries on business in Sri Lanka and is subject to the laws of Sri Lanka.
This Policy was last updated on July 14, 2017.